Returns, Refunds & Cancellation Policy

01

Returns Policy

At Sneakpeakes, we accept returns only for defective or incorrect items. Returns are processed to maintain the quality and integrity of our products.

✓ Eligible for Return

  • Defective products (manufacturing defects, quality issues)
  • Wrong item sent (incorrect size, model, or product)
  • Damaged items during shipping (with unboxing video proof)

❌ Not Eligible for Return

  • Items purchased as per customer preference or wrong size selection
  • Items worn, used, or customized
  • Missing original packaging or tags
  • Items purchased during sale or clearance
đŸŽĨ Unboxing Video MANDATORY

To process any return claim, you MUST provide a clear, unedited unboxing video showing:

  • The sealed package from all angles before opening
  • The product condition as you unbox it
  • Any visible defects or damage
  • Continuous, unedited footage
ℹī¸ Return Process

Submit your return request with unboxing video within 7 days of delivery. Our team will verify the claim and provide return shipping instructions at no cost to you.

02

Refunds Process

Once your return is approved, we will process your refund to your original payment method. Please review our refund timeline and process below.

StepTimelineDetails
1. Return Verification3–5 business daysWe inspect the returned item
2. ApprovalImmediateRefund approved if item meets criteria
3. Processing7–10 business daysRefund credited to original payment method
4. Bank Processing2–5 business daysYour bank processes the refund
đŸ’ŗ Refund Timeline

7–10 business days for refund to be credited to your original payment method. Additional 2–5 business days may be required depending on your bank’s processing time.

03

Cancellation Policy

Customer-initiated order cancellations are not permitted once an order has been confirmed. This policy ensures smooth order processing and inventory management.

⚠ī¸ No Cancellations by Customer

Once your order is confirmed and payment is received, it cannot be cancelled by you. We recommend carefully reviewing your order details before final checkout.

Exceptional Cases

In rare cases where you need to cancel an order urgently, please contact our customer support team immediately. Approval is at our discretion and only available before the item is shipped.

Email: sneakpeakescustomercare@gmail.com

04

Size Exchanges

Size exchanges are not available at Sneakpeakes. If you received the wrong size, you may return the item for a refund following our Returns Policy.

❌ No Size Exchanges

We do not offer size exchanges or replacement with different sizes. If an incorrect size was sent due to our error, we will provide a full refund.

💡 Size Selection Tips

Please check the size chart and product details carefully during checkout. If you are unsure about sizing, contact us before placing your order.