Frequently Asked Questions

In-hand Stock: Orders are typically dispatched within 3–4 business days (Monday to Friday, IST)

Pre-orders / Latest Releases: Dispatch may take approximately 20–24 business days due to international sourcing and processing timelines

Delivery Timeline: Once dispatched, orders are usually delivered within 2–5 business days across India, depending on courier services and location

Tracking details will be shared with you as soon as your order is shipped.

Once your order is dispatched, you will receive tracking details via email or SMS, including a tracking link. You can also monitor your order status anytime through your account under the order history section.

Yes, Sneakpeakes offers shipping across India through reliable courier partners. All orders are securely packaged, and shipping charges along with estimated delivery timelines are displayed during checkout.

Yes. Every product listed on Sneakpeakes goes through a detailed verification process before dispatch. This includes checks on design specifications, materials, stitching quality, labels, packaging, and overall condition. All orders are accompanied by a Sneakpeakes purchase invoice.

Please note that original brand invoices or manufacturer certificates are not provided.

No. Sneakpeakes operates as an independent reseller within the sneaker and apparel market. We are not affiliated with or authorised by brands such as Nike, adidas (including Yeezy), New Balance, On, or any other labels featured on our platform. All products are sourced through trusted retail resellers and collector networks.

Due to the limited and exclusive nature of our inventory, general returns and size exchanges are not accepted. Returns are only applicable if the product delivered is defective or does not match the description. In such cases, you must notify us within the specified timeframe mentioned in our Refund Policy and ensure the product is unused with original packaging intact.

Most of our products are sourced specifically upon order confirmation, which means size exchanges are not available. We strongly recommend reviewing size guides carefully or contacting our support team for assistance before placing an order.

Refunds are initiated only in the following cases:

• If we are unable to fulfil your order
• If a return request is approved for a defective or incorrect product

Approved refunds are processed to the original payment method within 7–10 business days. For complete details, please refer to our Refund Policy.

Our support team is available from Monday to Friday, 11:00 AM to 7:00 PM (IST). You can reach us through the following channels:

• 📞 Phone: 9859500026
• 📱 Mobile: 9876600026
• 📧 Email: sneakpeakescustomercare@gmail.com

Additionally, you may also connect with us via WhatsApp directly through our website for quick assistance.