Privacy Policy
Introduction
At Sneakpeakes, safeguarding your personal information is a top priority. All data collected while you access, browse, or make a purchase on our website is handled responsibly, stored securely, and processed in accordance with applicable laws in India. We use SSL encryption technology to ensure that all online transactions remain safe and protected.
This Privacy Policy may be revised periodically. Users are advised to review this page regularly to stay updated. This policy does not apply to third-party platforms, affiliates, or partners associated with our services.
Information We Collect
We collect different types of information to provide you with better service:
📱 Device Information
Automatically collected data such as:
- Browser type, IP address, and time zone
- Cookies installed on your device
- Pages visited, products viewed, referral sources, and browsing activity
👤 Personal & Contact Information
- Full name, email address, phone number, and shipping details
- Account login credentials (such as password)
💳 Payment & Transaction Details
Card details are not stored by Sneakpeakes. They are processed securely by our payment gateway partners who follow PCI DSS Level 1 compliance.
📦 Order History
Details of products purchased, pricing, transaction dates, and payment confirmations.
| Information Type | What We Collect | Why We Collect |
|---|---|---|
| Contact Info | Name, email, phone, address | Order processing & delivery |
| Device Info | IP, browser type, cookies | Improve experience & security |
| Payment Info | Transaction reference (not card details) | Process payments securely |
| Order Data | Products, quantities, order history | Fulfill orders & customer support |
How We Use Your Information
The information collected is used to:
- Process and fulfill your orders, including invoicing and delivery
- Provide updates related to your purchases or respond to customer queries
- Detect and prevent fraudulent transactions
- Improve website functionality and user experience
- Send promotional communications (only with your consent)
Sharing of Information
Your information is shared only when necessary with reliable third parties, including:
- Logistics partners for order delivery
- Payment gateways for secure transaction processing
- Technology providers for website hosting and operations
- Analytics and marketing tools
- Legal authorities when required by law
Data Retention
We retain your personal data as long as your account remains active or as required to resolve issues and comply with legal obligations. Once an account is inactive, data may be anonymized for record-keeping purposes. You can request deletion of your personal information at any time.
Your Rights
As a user in India, you are entitled to:
- Access the personal data we hold about you
- Request corrections to inaccurate or outdated information
- Request deletion of your personal data
Your information may be securely processed or stored outside India in compliance with relevant regulations.
Contact Us
| sneakpeakescustomercare@gmail.com | |
| Hours | Monday – Friday, 11:00 AM – 7:00 PM IST |
| Response Time | Within 24 hours on business days |
For any questions, concerns, or requests regarding this Privacy Policy, feel free to reach out to us. We’re committed to protecting your privacy and addressing your concerns promptly.
